Intranet Rollout RACI Matrix
This is a practical guide to building a raci matrix for an intranet rollout project — a grid mapping tasks to who is Responsible, Accountable, Consulted and Informed, adapted to the realities of launching a company intranet or digital workplace.
What a RACI Matrix is
A raci matrix is a grid mapping tasks to who is Responsible, Accountable, Consulted and Informed. For the full concept and how it works in general, see RACI Matrix. On an intranet rollout project it plays the same role, tuned to this kind of work.
Why it matters for an Intranet Rollout project
Intranet Rollout projects live or die on launching a company intranet or digital workplace. A well-built raci matrix gives the team a shared, explicit reference for exactly that — reducing ambiguity, aligning stakeholders, and making problems visible early enough to act. Skipping it, or doing it generically, is how intranet rollout projects drift into avoidable delay and cost.
What to include
- Activities as rows
- Roles as columns
- One Accountable per row
- Responsible / Consulted / Informed
Intranet Rollout-specific considerations
Tailor the raci matrix to the risks that most often derail intranet rollout projects:
- Content ownership
- Adoption
- Search and information architecture
Example
On a real intranet rollout project, the raci matrix would be shaped by launching a company intranet or digital workplace. In particular, it should explicitly account for the project’s biggest risks — content ownership, adoption, search and information architecture — rather than treating them as afterthoughts.