Outsourcing Communication Plan
This is a practical guide to building a communication plan for an outsourcing project — who gets what information, when, how and from whom, adapted to the realities of outsourcing a function to an external provider.
What a Communication Plan is
A communication plan is who gets what information, when, how and from whom. For the full concept and how it works in general, see Communication Plan. On an outsourcing project it plays the same role, tuned to this kind of work.
Why it matters for an Outsourcing project
Outsourcing projects live or die on outsourcing a function to an external provider. A well-built communication plan gives the team a shared, explicit reference for exactly that — reducing ambiguity, aligning stakeholders, and making problems visible early enough to act. Skipping it, or doing it generically, is how outsourcing projects drift into avoidable delay and cost.
What to include
- Audiences
- Messages / information needs
- Frequency and channel
- Owner
Outsourcing-specific considerations
Tailor the communication plan to the risks that most often derail outsourcing projects:
- Knowledge transfer
- Service-level definition
- People impact
Example
On a real outsourcing project, the communication plan would be shaped by outsourcing a function to an external provider. In particular, it should explicitly account for the project’s biggest risks — knowledge transfer, service-level definition, people impact — rather than treating them as afterthoughts.