Outsourcing Change Log
This is a practical guide to building a change log for an outsourcing project — a record of change requests and their decisions, adapted to the realities of outsourcing a function to an external provider.
What a Change Log is
A change log is a record of change requests and their decisions. For the full concept and how it works in general, see Change Log. On an outsourcing project it plays the same role, tuned to this kind of work.
Why it matters for an Outsourcing project
Outsourcing projects live or die on outsourcing a function to an external provider. A well-built change log gives the team a shared, explicit reference for exactly that — reducing ambiguity, aligning stakeholders, and making problems visible early enough to act. Skipping it, or doing it generically, is how outsourcing projects drift into avoidable delay and cost.
What to include
- Change ID and description
- Impact assessment
- Decision and date
- Updated baselines
Outsourcing-specific considerations
Tailor the change log to the risks that most often derail outsourcing projects:
- Knowledge transfer
- Service-level definition
- People impact
Example
On a real outsourcing project, the change log would be shaped by outsourcing a function to an external provider. In particular, it should explicitly account for the project’s biggest risks — knowledge transfer, service-level definition, people impact — rather than treating them as afterthoughts.