ERP Implementation RACI Matrix
This is a practical guide to building a raci matrix for an erp implementation project — a grid mapping tasks to who is Responsible, Accountable, Consulted and Informed, adapted to the realities of replacing or deploying an enterprise resource planning system across the whole organisation.
What a RACI Matrix is
A raci matrix is a grid mapping tasks to who is Responsible, Accountable, Consulted and Informed. For the full concept and how it works in general, see RACI Matrix. On an erp implementation project it plays the same role, tuned to this kind of work.
Why it matters for an ERP Implementation project
ERP Implementation projects live or die on replacing or deploying an enterprise resource planning system across the whole organisation. A well-built raci matrix gives the team a shared, explicit reference for exactly that — reducing ambiguity, aligning stakeholders, and making problems visible early enough to act. Skipping it, or doing it generically, is how erp implementation projects drift into avoidable delay and cost.
What to include
- Activities as rows
- Roles as columns
- One Accountable per row
- Responsible / Consulted / Informed
ERP Implementation-specific considerations
Tailor the raci matrix to the risks that most often derail erp implementation projects:
- Under-estimated data migration
- Business-process change resistance
- Customisation over-reach
Example
On a real erp implementation project, the raci matrix would be shaped by replacing or deploying an enterprise resource planning system across the whole organisation. In particular, it should explicitly account for the project’s biggest risks — under-estimated data migration, business-process change resistance, customisation over-reach — rather than treating them as afterthoughts.