Change Management Programme RACI Matrix
This is a practical guide to building a raci matrix for a change management programme project — a grid mapping tasks to who is Responsible, Accountable, Consulted and Informed, adapted to the realities of delivering large-scale organisational change.
What a RACI Matrix is
A raci matrix is a grid mapping tasks to who is Responsible, Accountable, Consulted and Informed. For the full concept and how it works in general, see RACI Matrix. On a change management programme project it plays the same role, tuned to this kind of work.
Why it matters for a Change Management Programme project
Change Management Programme projects live or die on delivering large-scale organisational change. A well-built raci matrix gives the team a shared, explicit reference for exactly that — reducing ambiguity, aligning stakeholders, and making problems visible early enough to act. Skipping it, or doing it generically, is how change management programme projects drift into avoidable delay and cost.
What to include
- Activities as rows
- Roles as columns
- One Accountable per row
- Responsible / Consulted / Informed
Change Management Programme-specific considerations
Tailor the raci matrix to the risks that most often derail change management programme projects:
- Resistance to change
- Sustaining adoption
- Leadership alignment
Example
On a real change management programme project, the raci matrix would be shaped by delivering large-scale organisational change. In particular, it should explicitly account for the project’s biggest risks — resistance to change, sustaining adoption, leadership alignment — rather than treating them as afterthoughts.